Request the customer to read this out to you as you enter it into your AnyDesk session address box. If the customer is having problems locating this folder: ( Select Finder > Go > Applications)ĥ) When the AnyDesk application has been opened, there will be a 9 digit code that appears. (Finder > Go (top left inline with the apple logo) > Downloads))ģ) Open the AnyDesk download and ask the customer to drag across to applications as prompted, it will look like this for the customer:Ĥ) Once dragged across, the customer will be able to open up the AnyDesk application from their applications folder. For further information, see attached Knowledge Base: Remote support sessions and TalkTalkġ) Visit Select the operating system required - Mac in this instanceĢ) When the download finishes, please ask the customer to locate this within the downloads folder open it if they're confident with where it is located.
IMPORTANT - If the customers broadband is TalkTalk, they will need to visit their online portal or contact TalkTalk customer service to get unblocked. Follow through the below instructions to assist with setting up an AnyDesk session on mac.
0 kommentar(er)
